Frequently Asked Questions

A limousine rental is a luxury experience, and as with most luxury goods, you get what you pay for. Choosing a restaurant or hotel for a special occasion on price alone often leads to disappointment. If finding the cheapest limo in town is your top priority, alternative transportation may serve you better. We regularly hear from customers whose bargain bookings went wrong: a company cancelled an hour before a wedding because someone offered more money, the car was old and worn, the driver was unprofessional, or the A/C failed. Certified builders began adding second A/C compressors for hot Texas days around 2005, so older vehicles commonly had cooling problems. Each limousine company knows what it is worth and prices accordingly.

Consider the vehicle type and style, the manufacturer, the insurance, the permits, the drivers, and the contract. Stretch limousines come in many designs and colors; confirm the operator can provide the specific, latest-model vehicle you want, and watch for high-mileage older cars that show wear and lack modern amenities such as flat-screen TVs, MP3 players, and dual A/C units. The National Limousine Association, the QVM-CMC Vehicle Manufacturers Association, and Ford Motor Company recommend riding only in limousines built by manufacturer-certified coach builders. Ford's QVM (Qualified Vehicle Modifier) program is stringent; all E3 Worldwide Transportation vehicles are certified QVM cars with upgraded suspension, brakes, transmission, heavy-duty springs and steering, wider-opening door hinges, and a seat belt for every passenger.

Insurance is a costly overhead, so some companies cut corners. Limousine hire companies are required by law to carry proper private hire insurance; ask about a company's policy before booking and request printed details if in doubt. Also confirm valid City of Dallas permits. All of our vehicles are inspected and permitted to operate in Dallas and at DFW Airport by the City Transportation Administration and DFW Ground Transportation Administration, so you avoid being pulled over or having the limousine impounded mid-celebration.

A professional driver in suit attire who opens doors, handles luggage, and anticipates your needs greatly enhances the experience. Choose a company with experienced drivers familiar with the areas they serve; responsible operators ask for all destination addresses in advance. Always request a limousine contract stating all charges and guaranteeing the exact vehicle you ordered. Some operators overbook and cancel the lowest-rate customers at the last minute or farm jobs out to other companies; a signed contract protects you.

A valid credit card is required for all limousine reservations. As airlines and hotels do, we collect card details ahead of time to prevent no-shows and avoid holding a vehicle for someone who does not intend to rent. The card only holds the reservation; payment is collected at the time of the trip.

Even when you are not physically in the car — at a Cowboys game, dinner, or concert — you still pay for it, because the limo is reserved exclusively for you and cannot serve anyone else. We enforce a minimum rental of 3 to 4 hours. During your rental the car stays in the immediate area with the driver on standby to pick you up when needed. Some operators drop off passengers and take other jobs, risking a late or missed return. At major Dallas sporting events, limousines that leave stadium parking after drop-off are not allowed back until an hour after the game ends.

Research shows about 95% of the limousine industry does not offer one-hour rentals. To maintain high quality, we spend 2 to 3 hours on average preparing the car before and after each rental — thorough interior and exterior detailing, wet bar refills with ice and water, mechanical checks, destination planning, and more. Short rentals are simply not efficient.

As a limousine company we are not allowed to provide alcohol to customers under any circumstances. Texas open-container rules apply, so please ask us about current policy details before your trip.